Tuesday, June 4, 2013

Apple rediscovers the power of empathy.

Empathic Marketing is a model for integrated marketing that I developed from a simple human observation – what's true in life is true in marketing.  It was inspired by my observations over time and across categories that the ways in which we form personal relationships mirror how we form brand relationships.  The 4Es of relationship building – empathy, experiences, endorsement and energy – shape our best and most lasting relationships, both in real life and with the brands we embrace.

Apple has long mastered the 4Es.  At its launch, it struck an empathetic bond with creative souls everywhere who yearned to think different.  Its stores, not to mention its its design and packaging, created experiences that transformed perceptions into deeply-held beliefs.  Its legions of fans created a peer-to-peer endorsement network.  And Apple's steady cadence of new products created a aura of infectious momentum and energy.

However, I believe that Apple's advertising lost its emotional stickiness years ago, probably around the iPhone launch when it's communications focused more on app functionality.  The new iPhone campaign fixes that.  It artfully reminds us of its intimate and irreplaceable role in our life, not through app functionality, but through authentic emotional empathy.




1 comment:

Anonymous said...

good for apple. connecting w/ their consumers via relate-able human experiences intertwined w/ their hardware.